Welcome to HVeda (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website https://www.hveda.in and use our telemedicine services.
By accessing or using our website and services, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.
1. Information We Collect
a. Personal Information
We collect personal information you provide directly to us when you:
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Create an account
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Schedule or attend a telemedicine consultation
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Communicate with healthcare providers
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Contact our customer service team
This may include:
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Full Name
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Email address
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Phone number
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Mailing address
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Date of birth
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Health information (medical history, symptoms, medications, etc.)
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Payment information
b. Automatically Collected Information
When you visit our website, we may automatically collect information about your device and how you interact with our site. This includes:
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IP address
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Browser type and version
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Operating system
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Referring URLs
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Pages viewed and the duration of your visit
We use cookies and similar tracking technologies to collect this information. You can adjust your browser settings to decline cookies, but this may affect the functionality of our site.
2. How We Use Your Information
We use the information we collect for the following purposes:
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To provide telemedicine consultations and related healthcare services
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To communicate with you about your appointments and healthcare needs
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To process payments for services
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To maintain the security of our website and services
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To improve and personalize your experience
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To comply with legal and regulatory requirements
3. Disclosure of Your Information
We may share your personal information with:
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Healthcare providers involved in your care
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Payment processors to facilitate transactions
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Service providers who assist in the operation of our platform
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Law enforcement or regulatory bodies when required by law or to protect our legal rights
We do not sell or rent your personal information to third parties for marketing purposes.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Rights
You have the following rights regarding your personal information:
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Access: You can request a copy of the personal information we hold about you.
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Correction: You can request corrections to inaccurate or incomplete information.
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Deletion: You can request the deletion of your personal information, subject to certain legal requirements.
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Objection/Restriction: You can object to or request the restriction of processing under certain circumstances.
To exercise these rights, please contact us at [Contact Email].
6. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children without parental consent. If we learn that we have collected such information, we will take steps to delete it.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page, and the effective date will be updated accordingly. Your continued use of our services after such changes constitutes your acceptance of the revised policy.
8. Contact Us
If you have any questions about this Privacy Policy or our practices, please contact us at:
Email: hello@hveda.in
Phone: +91-9458459091, +91-9999466275
Mailing Address: Shipra Krishna Vista, Indirapuram, Ghaziabad, Uttar Pradesh – 201014
By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your personal information as described.