Welcome to HVeda (“we,” “us,” or “our”). By accessing and using our website https://hveda.in and telemedicine consultation services, you agree to be bound by these Terms of Service (“Terms”). Please read these Terms carefully before using our services. If you do not agree to these Terms, please do not use our services.
1. Acceptance of Terms
By using our website and services, you represent that you:
Are at least 18 years of age.
Have the legal capacity and authority to agree to these Terms.
Agree to comply with all applicable laws and regulations.
Have provided accurate and truthful information during the registration and consultation process.
2. Services Provided
HVeda provides telemedicine consultations and related healthcare services through online communications between patients and licensed healthcare providers. Our services are not a substitute for in-person medical care, especially in emergencies.
3. Use of Services
a. Account Registration
To use our services, you must create an account by providing accurate and current information. You are responsible for maintaining the confidentiality of your account login credentials and for all activities under your account. Please notify us immediately if you suspect unauthorized use of your account.
b. Consultation Services
Our telemedicine services allow you to consult with healthcare providers through video, voice, or text communication. The scope of services provided is based on the information you provide and the healthcare provider’s assessment. Misrepresentation of your condition may result in improper diagnosis or treatment.
c. Emergency Situations
Our services are not intended for use in emergency situations. If you have a medical emergency, please call 911 or visit the nearest emergency room.
4. User Obligations
By using our services, you agree to:
Provide complete and accurate medical history and information.
Follow the healthcare provider’s recommendations and treatment plans.
Use the services for lawful and appropriate purposes.
Refrain from engaging in abusive, offensive, or inappropriate behavior towards our staff or healthcare providers.
Not misrepresent your identity or impersonate others.
5. Fees and Payment
a. Service Fees
You agree to pay the fees for the telemedicine services provided as described on our website or communicated during the booking process. Fees may vary depending on the type of consultation, duration, and healthcare provider.
b. Payment Terms
Payments are required at the time of booking the consultation unless otherwise specified. We accept payment via credit card, debit card, or other payment methods specified on our website. Failure to make timely payments may result in the cancellation of your appointment or account suspension.
c. Insurance
Our services may or may not be covered by your insurance provider. You are responsible for checking your insurance coverage and for any payments not covered by insurance.
6. Cancellation and Refund Policy
a. Cancellations
You may cancel your appointment through our website or by contacting us at [Contact Information]. Cancellation policies, including deadlines for cancellations and any applicable fees, will be outlined on our website.
b. Refunds
Refunds are only available in cases where services were not provided due to technical or provider-related issues. Refund requests must be made within 48 hours of the scheduled consultation. No refunds will be issued for completed consultations or for cancellations made after the specified deadline.
7. Intellectual Property
All content, trademarks, and materials on our website, including logos, text, graphics, and software, are the intellectual property of HVeda or its licensors. You may not reproduce, distribute, or use our intellectual property without prior written consent.
8. Disclaimer of Warranties
Our services are provided on an “as is” and “as available” basis without warranties of any kind, either express or implied. We do not guarantee that our services will be uninterrupted, error-free, or meet your specific healthcare needs.
We make no representations or warranties regarding the accuracy or completeness of the healthcare services provided by licensed professionals. The healthcare providers are independent contractors, not employees, and are solely responsible for the healthcare services they provide.
9. Limitation of Liability
To the fullest extent permitted by law, HVeda and its affiliates, officers, directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our services, including but not limited to:
Misdiagnosis or failure to diagnose
Personal injury or death
Loss of data
Delays or disruptions in services
Our total liability for any claim arising out of or related to these Terms or your use of the services will not exceed the amount paid by you for the consultation that gave rise to the claim.
10. Indemnification
You agree to indemnify, defend, and hold harmless HVeda, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, and expenses (including legal fees) arising out of your use of our services, your violation of these Terms, or your violation of any rights of another person or entity.
11. Governing Law and Dispute Resolution
These Terms are governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. Any dispute arising out of or relating to these Terms or your use of our services will be resolved through binding arbitration in accordance with the rules of India, and any judgment on the arbitration award may be entered in any court with jurisdiction.
12. Termination
We reserve the right to suspend or terminate your account and access to our services at any time for any reason, including but not limited to violations of these Terms or misuse of the services.
13. Changes to the Terms of Service
We may update these Terms from time to time to reflect changes in our services or legal requirements. Any updates will be posted on this page, and your continued use of our services after such updates constitutes your acceptance of the revised Terms.
14. Contact Us
If you have any questions or concerns about these Terms or our services, please contact us at:
Email: hello@hveda.in
Phone: +91-9458459091, +91-9999466275
Mailing Address: Shipra Krishna Vista, Indirapuram, Ghaziabad, Uttar Pradesh – 201014
By using our website and services, you acknowledge that you have read and understood these Terms of Service and agree to comply with them.